• Current Added Concerns, Covid-19
  
  Hisshou Teppanyaki will continue operating until such time as the government advised otherwise.

  We strictly follow the rules, regulations & standards of Food Safety in Australia.

  Our premises utilised a high-grade extractor ventilation system that extracts smoke (inside air) out to the top of the building over 30-meter-high, and fresh air is being continuously replenished in, which makes the air in our premises almost like outdoors unlike other indoor establishments.

  Our 200 degree Celsius hot-teppan makes the station and its areas free of bacteria, plus you also get to see what exactly goes into your food & how it cooked which is then served to you immediately, that is unmatched by any conventional restaurants.

  We have increased our frequency of sanitising our equipment, amenities & premises overall, including doors, teppan, tables, chairs, menus etc.

  All our staff members have been trained, & must sanitise their hands frequently, in between reservations or in 30 minutes interval whichever is shorter.

  We reserve the right to refuse entry / request vacation / report anyone who is unwell (or in breach the Public Health Order).

  It is a tough and extraordinary time here and around the world, your wellbeing as well as our staff are paramount to all of us.

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• What is Teppanyaki?
  
  “Teppan” - Iron Plate. “Yaki” - Barbeque or Grill. Together means to cook or to barbeque food on a teppan, by a skilled Teppanyaki chef, traditionally in front of guests at restaurants.

• Does everyone of your guests get to sit in front of a teppan and watch their dishes being cooked?
  
  Absolutely, Teppanyaki dining must be done this traditional way and all the teppan actions must be shown to the customers. All our tables are around the hot teppan (Teppan Station) with our chefs cooking & entertaining in the middle. However, nowadays, it is not always possible, due to high chef cost & maximisation of seating capacity, so some places may have cooking done at one area & the food is then brought & served at the other area, it is sometime referred to as Food Court Teppanyaki, but not us.

  A chef of us can usually cook & entertain a teppan station or two at a time, however a couple chefs of the food court style can cook for hundreds at the same time.

• We are a large group, how many guests can you take at once and will we be all sitting together?
  
  We have lots of large groups here (hens, birthday, anniversary, corporate functions & …), as our place is specially designed and geared for those purposes. It will depend on the number of guests you have in your group, as our granite tables can seat around 20 guests and are all sitting around the hot teppan. You may have a full, one side or couple of the tables right next to each other. A single group size of 85 guests is acceptable.

• How do we order, does everyone in our group need to have the same dishes?
  
  • Guests in your group have the flexibility to order different dishes or banquet sets (means everyone can have her/his favourite dishes). However, ordering mixed dishes can potentially create confusion amongst each guest in mistakenly taking someone else dishes during its course, which could make certain guests unhappy at the end. It is therefore, we would not normally recommend that, and it will be the decision of the lead person of the reservation as whether to have everyone ordering the same dishes or not. If mixed ordering is chosen, please advise each guest to remember what s/he has ordered and to take delivery from the chef when asked as it will help reducing confusion.

• I am gluten intolerant and a friend of my is vegetarian, are you able to cater us?
  
  Sure, we cater for those who have special dietary requirements (e.g. vegetarian, gluten free…..etc). Simply let us know at the time of ordering. Pre-ordering is advised, so that it is better prepared.

• Are you BYO?
  
  We are fully licensed and no BYO available.

  If celebrating birthday or special date:

  (A) You are welcome to bring a birthday cake & candles (we charge cakeage of $1.50 per person, when a minimum of either $8 per person or $50 in total has been spent on our desserts, the cakeage is wavied); or

  (B) Order a teppancake which is cooked right in front of the special person or secretly cooked elsewhere then served as a surprise, we can also arrange a candle be put on its top with birthday song played from our loudspeakers while it is being served. Priced at $15 per order, which is a pancake made with a few layers served with vanilla ice-cream, each teppancake is just enough for 1 or 2 guests sharing;&

  (C) Request our chefs to write birthday or other special messages on the teppan by salt.

• Do you give discount to large group booking, we have 20?
  
  Our places & menus are designed, geared & priced for large group party/dinner function. Unlike some places we know they may simply agree a discount when asked but then provide with less quality and quantity of foods to compensate the discount given. We do not do that, as we cannot compromise our quality and our reputation. This may be one of the reasons that we keep having big groups returning to our place regularly, and we usually booked out early on Friday / Saturday nights.

• Why some of your dishes prices are more expensive than my local Teppanyaki restaurant?
  
  We provide better value on genuine food grade. For instance, our misoyaki beef is genuine tenderloin steak unlike some places charge slightly lower price but substitute with lower grade like rump steak.....

• We have never been to your restaurant, however we really like to try it out like those we had tried with coupons purchased, as if you are good, we can then recommend it to our contacts, when will you do it?
  
  We have not and will not run this type of marketing campaign, as we prefer to care for each of our customers who come through our doors to our best standard rather than hard selling mass promotional vouchers online for fast cash. Lately, we have lots of customers who are visiting us after being disappointed by other places on discounted meal deal, and only to find out with us what true Teppanyaki is. We are confident with our food quality and service. We sincerely hope that we will see you soon, to impress you with our “Truly Teppanyaki”.

• Is there somewhere we can find some reviews, feedbacks or comments about Hisshou Teppanyaki.
  
  We are aware that there are many reviews about us on the internet, positive as well as negative ones, especially with many social websites, such as Google, Trip Advisor & Facebook..etc. Please feel free to have a browse. We value all feedback as it helps us to improve and take care of our customers better.

• Can we split bill?
  
  We do not take separate billing, as you can imagine how messy it will get and not having the bill fully paid or reconciled at the end, which can turn otherwise an enjoyable dinner quickly becomes an unfortunate situation.

• Do you accept booking with young children, and do you have kids’ banquet sets?
  
  We are flexible for small kids entering into our premises, however, it will be the accompanied adult’s full responsibility to care and look after them in ensuring their safety at all times, as we do not have the qualified resources to do the same. We have kid’s banquet set for children aged 12 or below.

• Do we need to make a reservation or just turn up?
  
  Our place is usually early at its capacity on Friday & Saturday nights, therefore reservation is essential especially if you are having a big group on the weekends. We often have reservations made well 6 months in advance.

• Please contact us if you have any questions and suggestions. We love hearing from you.